Refund policy

Thank you for shopping at Steaky.site. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all accessories and documentation provided with the product
  • Be accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Items that have been used, altered, or damaged after delivery
  • Products returned without original packaging
  • Clearance or final sale items (if applicable)
  • Gift cards (if applicable)

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review the issue and arrange a replacement, refund, or other appropriate resolution.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we may cover the return shipping costs.
  • For all other returns, customers are responsible for return shipping expenses.

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure outlined above.

Exchanges

We replace items only if they are defective, damaged, or incorrect upon arrival. If you require an exchange, please contact us for assistance.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Information

Steaky.site
Owned and Operated by DOLL LLC
41 Palm Lane Dr
Winter Haven, FL 33881
United States

Phone: +1 765-530-6276

Email: Support@steaky.site

We are committed to resolving any issues fairly and promptly and appreciate the opportunity to assist you.